Kellogg and encourages professionally-based faculty and staff service to the community. Despite its "urban university" designation, in the 1990s most of the students at Cleveland State have come from Cleveland's suburbs, creating a university community that is primarily commuter-based, as is true with many urban universities today (Schuh, Andreas, & Strange, 1991). The neighborhoods in Cleveland's urban core that surround Cleveland State are a mix of low and moderate income residents of many cultures and ethnic backgrounds. Many of the neighborhoods have organizations that foster a strong sense of heritage and community action. The university's students, however, tend to have very limited knowledge of life in these urban neighborhoods. Recently, several articles have described classes in which students performed service in disenfranchised urban neighborhoods addressing community development issues (Kellogg, 1999a; Reardon, 1994; Rubin, 1998). Other articles describe students' service experiences working on issues of homelessness, poverty, substance abuse, youth violence and other problems (Education Commission of the States, 1994; Maybach, 1996). The apparent intractability of many urban problems requires special attention when asking students to engage in service activities. We cannot expect students to "solve" complex urban problems in the context of an academic quarter or semester. What, then, is realistic to expect in terms of benefits to the community and to student learning? However difficult, student service must address a real problem as defined by the community and provide a real benefit to the community. For the students, the service experience should, at a minimum, foster their understanding of the nature of urban problems, the political, social and economic relationships that generate and sustain the problems, and the challenges that arise when addressing problems precisely because of those relationships. The remainder of this paper describes the design and implementation of a service-learning class in two consecutive years (1997, 1998) that focused on neighborhood access to environmental information in a core urban neighborhood in Cleveland, Ohio. The first year activities were carried out as part of an Americorps program at the CSU's College of Urban Affairs. The second year activities were carried out as part of an Ohio Campus Compact (OCC) Faculty Learn and Serve Fellowship held by this author during the 1997-1998 academic year. I first describe the model of service-learning and the concerns that guided development of the course. I then describe, more specifically, the course goals, structure, activities, and outcomes. Finally, I assess transformations in the moral, political, and intellectual development of the students based on results from a class survey and statements made by students in individual essays and journals included in the portfolios they developed for the class. The Service-Learning Model I first adopted a service-learning format for the environmental studies Senior Project class in Spring 1997. My goals for the class project were to address the concerns of a neighborhood partner and to provide a transformative learning experience for the students. This learning experience entailed giving their time to mitigate a real environmental problem so that they would come to understand the political and economic issues that created urban environmental problems in the first place. What model of service-learning would be most appropriate for this task? The service-learning literature emphasizes student's academic or intellectual learning and their political engagement in the community. I had an additional concern, however, that has been raised by others who question, both in terms of student learning and community change, the basic assumptions of service-learning. Along with these researchers, I asked: "in the service of what?" (Kahne & Westheimer, 1996; Maybach, 1996). Kahne and Westheimer (1996) present two models of service-learning, each with very different goals in the moral, political and intellectual domains of learning. One model is rooted in a charity orientation, the other in social change (see Table 1). In the "charity" model, learning in the moral domain focuses on giving, and is designed to foster altruism in the student. Learning in the political domain emphasizes civic duty and responsive citizens. In the intellectual domain, service activities are understood as adding to the learning experience. In the contrasting "change" model, learning in the moral domain focuses on caring, which is based on deepening relationships and connections so as to change the student's understanding of others and the context within which they live. In the political domain, citizenship takes on a new meaning, one that includes critical reflection on social conditions and policies as well as individual responsibility. Finally, in the intellectual domain, the service-learning curriculum transforms students' understanding TABLE 1 Kahne & Westheimer's Service-learning Goals Moral Political Intellectual Charity Giving Civic duty Additive learning Change Caring Social Transformative reconstruction learning 64
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