Osborne, Hammerich and Hensley service-learning experiences that are most likely to achieve those intended outcomes. Such was the case with this course. The instructor considered the outcomes valued by the accrediting body, considered those outcomes in light of what she felt a one-semester communications course could accomplish, and worked with community-based placements to provide practical experiences relevant to those outcomes. The data in this study suggests that this combination of factors promoted significant positive changes in service-learning students in comparison to their non-service-learning counterparts. We believe that the systematic design of this service-learning course and the assessment procedures is a model applicable to a research study in any discipline or course. We strongly advocate that careful forethought can significantly enhance the likelihood that service-learning will lead to the outcomes a faculty person intends when opting to employ this pedagogy. Finally future research should systematically assess the effect of all aspects of the service-learning experience (i.e., number of hours of service, type of reflection activities, etc.), document the menu of options available for use in service-learning, and determine the myriad of outcomes associated with each. Notes This research was funded in part by Service-Learning Faculty Fellowship grants from the National Corporation for Service subgranted through Indiana Campus Compact to the first and second authors. The authors wish to thank Indiana University East, Butler University and Indiana Campus Compact for the use of facilities and resources. In addition, we wish to thank Bob Bringle, Cathy Ludlum Foos, and Brian Hiltunen for their assistance with our professional development in the area of service-learning, Jennifer Kinnaman, Nancy Smith, and Marilyn Gabbard for their assistance as raters, and Diane Osborne for her invaluable assistance in editing and enhancing the technical quality of this manuscript. References Allen, M., Mabry, E., Banski, M., Stoneman, M., & Carter, P. (1990). A thoughtful appraisal of measuring cognitive complexity using the role category questionnaire. Communication Reports, 3, 49-57. Astin, A., & Sax, L. (1997). How undergraduates are affected by service participation. National Meeting on Service Learning Research in Higher Education: Toward a National Strategic Plan, Denver, Co. Astin, A., Sax, L., & Avalos, J. (in press). Long-term effects of volunteering during the undergraduate years. Review of Higher Education. Barber, B., Higgins, R., Smith, J., & Ballou, J. (1997). 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